At Trueheaven Foundation (Registered under section 8 of Companies Act, 2013), we value and respect the privacy of every individual who visits our website www.thetrueheaven.com. This Privacy Policy outlines the practices we follow to protect the personal information of our website visitors, donors, supporters and stakeholders.
This document explains what information we collect, how it is used, and the rights you have. Regardless of how we receive your personal information (through the website, email or any other means), we take reasonable measures to safeguard your data and respect confidentiality.
By accessing and/or using this website, you agree to the practices described in this Privacy Policy, which may be updated from time to time.
1. Commitment to Ethical Use of Personal Information
Trueheaven Foundation is committed to the lawful and ethical collection, usage, and retention of your personal information (“Personal Information”) across our site: www.thetrueheaven.com (“Site”).
2. Personal Information We May Collect
Your Personal Information may include, but is not limited to:
- Name
- Age
- Occupation
- User ID and passwords you create
- Email address and mailing address
- Telephone number (if optionally provided)
- Payment processing information
- Any other details you voluntarily provide
3. Understanding Between You and Trueheaven Foundation
This Privacy Policy outlines how we collect, use, and protect your Personal Information. Please read it carefully.
4. Consent
Your use of this Website constitutes your consent to all the terms and conditions outlined in this Privacy Policy (as amended from time to time) and you shall be bound by the same.
5. Collection of Information
5.1 Browsing
You may browse the Site anonymously without revealing Personal Information. However, certain sections or functions (such as making donations or registering) require you to share Personal Information.
5.2 General Information
Our system may automatically record certain non-personal data (“General Information”) such as:
- Date and time of visit
- Previous website visited (if linked)
- Browser type and version
- Page visits count
5.3 Usage of General Information
This information does not identify you personally. We may use General Information for statistical analysis, to understand traffic patterns, and measure overall public interest in Trueheaven Foundation. Such information may be shared by us at our discretion.
5.4 Cookies
The Site may use cookies to store small amounts of data on your computer. They may help track how you navigate the Site without identifying you personally.
Cookies may be “session” cookies, deleted when you close your browser, or “persistent” cookies that stay until deleted.
You may disable cookies via your browser settings. However, doing so may prevent you from accessing certain features of the Site.
6. Usage of Personal Information
Your Personal Information may be used by Trueheaven Foundation for purposes including:
- Sending newsletters, updates, annual reports, donation receipts, campaigns, or surveys
- Processing donations or purchases made through the Site
- Delivering products or issuing receipts for your contributions
- Maintaining an internal secure database of our donors and visitors
- Managing the Site, tracking trends, and improving services
7. Disclosure of Personal Information
7.1 Internal and Third-Party Access
Within Trueheaven Foundation, access to Personal Information is restricted to authorised personnel and third-party service providers who support our administrative, fundraising, and IT functions. We will attempt to ensure confidentiality, but we are not responsible for any breach by such third parties.
7.2 Associated Entities
We may share personal data with organisations affiliated with or partnered with Trueheaven Foundation, while retaining ownership of that data.
7.3 Liability
Trueheaven Foundation is not responsible for misuse of information by any independent third party who is not our employee.
7.4 Legal Disclosure
We may disclose Personal Information without your consent if required to meet any legal obligation, comply with investigative requests, enforce rights, protect the Site, or protect individuals’ safety.
8. Security
We strive to use appropriate and updated security measures to safeguard your Personal Information. However, we cannot guarantee absolute security of any data transmitted online.
9. External Links
This Site may contain links to third-party websites. Our Privacy Policy does not apply to such websites. We are not responsible for any information you provide to those websites.
10. Changes to Privacy Policy
Trueheaven Foundation reserves the right, at its sole discretion, to modify or update any part of this Privacy Policy at any time. Such changes will be effective once you revisit the Site after the updated policy is posted.
11. Copyright Protection
All content on this Site – including text, graphics, icons, logos, and images – is the property of Trueheaven Foundation or its content suppliers and is protected by Indian and international copyright laws. Any unauthorised use, reproduction, or distribution is prohibited.
12. When We Collect Personal Information
We may collect your personal information when you:
- Make a donation
- Sign up to receive updates
- Register for events
- Contact us or request information
- Volunteer or express interest in our work
13. Information Security
Only authorised individuals within Trueheaven Foundation have access to your personal information. All online transactions are conducted on secure servers using SSL encryption (indicated by “https” in browser address bar).
14. Communication Policy
By providing your contact information, you consent to receive communication from Trueheaven Foundation via email. You may unsubscribe anytime by writing to us at care@thetrueheaven.com.
15. Sharing of Personal Information
We do not sell or rent your email address or financial information. However, we may share such information with:
- Payment Processing Partners: Trusted third-party services used for processing donations or payments
- Legal or Safety Needs: If misuse, suspicious activity, or legal requirements arise
- Organisational Transition: In the event of merger, acquisition, or restructuring
- Communication Vendors: Vendors who help send newsletters, mailers, or campaign messages on our behalf
16. Updates to Practices
Trueheaven Foundation may revise its privacy practices from time to time. Changes will be posted on the Site, and you may contact us for clarification at any time.
17. Mailing List Privacy
We maintain our email database securely. We do not sell, rent or trade your email addresses to third parties.
18. Data Security
We use industry-standard technologies for online transactions, including SSL protection, firewalls, and encryption of sensitive data. While we follow best practices, no system is fully immune to risks.
Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact us at:
Trueheaven Foundation
FLOOR-03, UNIT 308, PLOT NO. 30 & 30/982, 31,192/1030,32/1101,32/110 & 32, ODYSSA BUSINESS CENTER, BOMIKHAL, Rasulgarh, Khorda, Bhubaneswar, Orissa, India, 751010
Email: care@thetrueheaven.com
By continuing to access or use this Site, you acknowledge that you have read, understood, and agreed to this Privacy Policy.